Legal & policies
Plain-English policies for shopping at Argus. Argus is a brand of Awesome Stuff Inc., a California corporation based in Los Angeles, California ("Argus," "we," "us"). By using this website or buying from us you agree to these terms.
Terms of Service
Using this site
You may use this site to learn about and buy Argus products for personal, non-commercial use. You must be at least 18, or use the site with a parent or guardian's involvement. Don't misuse the site, attempt to access it in unauthorized ways, scrape it, or interfere with its operation.
Orders, prices and availability
All prices are in U.S. dollars. Placing an order is an offer to buy; we accept it when we ship. We may limit quantities, refuse or cancel any order (for example, suspected fraud, resale or a pricing error) and will refund any amount charged for a cancelled order. Colors on screen may differ slightly from the actual product. Product availability and prices can change without notice. Sales tax is calculated at checkout where required.
Promo codes and discounts
Promo codes are valid only while shown, one code per order, cannot be combined with other offers, have no cash value, are not transferable and do not apply to taxes or shipping unless stated. The Halloween code BOO10 gives 10% off eligible products and expires November 1, 2026 at 12:00 a.m. Pacific Time. We may end or change any promotion at any time where permitted by law.
Payments
Payments are processed by Stripe. We never see or store your full card number.
The Argus profile service
Argus tags link to a pet profile hosted at findargus.com. There is no subscription fee. We intend to keep profiles online for the life of your tag, but the service depends on the internet, third-party hosting and the finder's phone, so we can't guarantee it will be available at every moment. If we ever have to discontinue the service, we will give at least 90 days' notice by email and a way to export your information. Separate terms at findargus.com apply to the profile service.
Intellectual property
The Argus name, logo, designs, text, photos and software on this site belong to Awesome Stuff Inc. or its licensors and are protected by law. Don't copy or reuse them without written permission.
Third-party names and links
AirTag and Apple are trademarks of Apple Inc. Other product and company names are the property of their owners. Argus is not affiliated with, sponsored or endorsed by Apple or any other company or organization named on this site unless we say so. Comparisons are based on publicly available information as of the date above and describe general features, not every model or setting. Links to other websites are provided for convenience; we are not responsible for their content or practices.
Disclaimer of warranties
Except for the limited warranty below and any warranties that cannot be excluded by law, the site and products are provided "as is" and "as available." To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Nothing in these terms limits your rights under California's Song-Beverly Consumer Warranty Act or other consumer protection laws that cannot be waived.
Limitation of liability
To the fullest extent permitted by law, Argus and Awesome Stuff Inc. are not liable for indirect, incidental, special, consequential or punitive damages, or for the loss, injury or death of any pet, arising from the use of or inability to use our products, the site or the profile service. Our total liability for any claim is limited to the amount you paid for the product involved. Some states don't allow these limitations, so they may not apply to you.
Indemnity
You agree to defend and hold us harmless from claims caused by your misuse of the site or products, or your violation of these terms or the law.
Governing law and disputes
These terms are governed by the laws of the State of California. Please contact us first; most issues are solved quickly. If we can't resolve a dispute informally, it will be handled in the state or federal courts located in Los Angeles County, California, or in small claims court where eligible.
Changes
We may update these terms. The date above shows the latest version. Changes apply to orders placed after they are posted.
Privacy Policy
What we collect
- Orders: name, shipping address, email, phone (optional), items purchased. Card details go directly to Stripe.
- Email sign-ups and messages: your email and anything you write to us.
- Pet profiles (findargus.com): information you choose to add about your pet and contacts. You decide what is visible to finders.
- Scans: when someone scans a tag, we record the time and, only if the finder allows it on their phone, their approximate location, which we send to you.
- Site data: basic technical data (browser, device, pages viewed) from our hosting provider for security and performance. Your cart is saved in your own browser.
How we use it
To process and ship orders, send order and tracking updates, provide the profile and scan alerts, answer questions, prevent fraud, improve the site and, if you opt in, send marketing emails. You can unsubscribe from marketing at any time with the link in every email.
Who we share it with
Only service providers that help us run the store, under contracts that limit their use of your data: Stripe (payments), Shippo and USPS (shipping), Resend (email), Cloudflare (hosting and security). We share information when required by law or to protect rights and safety. We do not sell your personal information and do not share it for cross-context behavioral advertising.
Cookies and tracking
We use only storage that is necessary for the site to work (such as your cart). We do not use advertising cookies. If that changes we will update this policy and give you a choice first. We honor Global Privacy Control (GPC) signals. Our site does not respond differently to "Do Not Track" browser settings because we do not track you across sites.
Retention and security
We keep order records as long as needed for taxes, accounting and warranty (generally up to 7 years) and profile data until you delete it. We use reasonable safeguards, but no system is 100% secure.
Children
This site is not directed to children under 13 and we do not knowingly collect their personal information.
Your California privacy rights
If you live in California, the California Consumer Privacy Act (as amended by the CPRA) gives you the right to know what personal information we collect and how we use it, to access and get a copy of it, to correct it, to delete it, to opt out of its sale or sharing (we don't sell or share), to limit the use of sensitive personal information (we don't use it for that) and not to be discriminated against for using these rights. You can use an authorized agent. To make a request, email us using the button below; we'll verify your request with the email on your order and respond within 45 days. Under California's "Shine the Light" law you may also ask whether we shared personal information with third parties for their direct marketing (we don't).
Make a privacy request
Returns & refunds
You can return unused, unopened Argus tags in their original packaging within 30 days of delivery for a full refund of the product price. Activated tags can't be returned, because once activated a tag is linked to your pet's profile; they remain covered by the lifetime warranty. Tags must be undamaged. Start your return online: open Track your order, enter your order number and email, and tap Start a return. Within minutes we email your return number (RMA) and the return address. Please don't mail returns to the address at the bottom of our emails: it's a mailing address only and can't process returns. Return shipping is paid by you unless the item arrived damaged, defective or wrong, in which case we cover it or simply send a replacement. Refunds go back to the original payment method within 5–10 business days after we receive the return. Original shipping charges are not refundable unless the error was ours. Items must be returned with all parts.
Limited lifetime warranty
If your Argus tag cracks, breaks, or its QR code or NFC chip stops working under normal use, we'll replace it free for as long as you own it. Email us a photo and your order number or tag code. This warranty covers the original purchaser and does not cover loss, theft, shipping costs, cosmetic wear, damage from chewing by another animal, alteration, or intentional damage. Replacement is the remedy under this warranty. It gives you specific legal rights and you may also have other rights under state law.
Shipping policy
We ship within the United States only, by USPS, from Los Angeles, California. Orders usually leave within 1–2 business days; USPS transit is typically 3–7 business days and is not guaranteed. Shipping is free on orders with 4 or more tags and $4.95 otherwise. You'll receive a tracking number by email. Please check your address at checkout; we are not responsible for orders sent to an address entered incorrectly. If tracking shows delivered but you can't find it, contact us within 14 days and we'll help with a USPS claim.
Product & safety disclaimers
- Not a GPS tracker. Argus does not track your pet's location. You receive a location only if a finder scans the tag and chooses to share it.
- No guarantee of recovery. Argus makes it easier for a finder to contact you, but reunion depends on someone finding your pet, scanning or tapping the tag and reaching you. Keep your profile and phone numbers up to date.
- Phones vary. QR scanning needs a phone camera and an internet connection. NFC works on most modern smartphones, but not all, and must be enabled on some models. That's why every tag also has a printed URL.
- Not a replacement for a microchip or license. Many cities, including Los Angeles, require dogs (and in some cases cats) to be licensed and microchipped. Argus is an extra layer, not a substitute for legal requirements.
- Pet safety. Tags are small parts and can be a choking hazard. Not a toy; keep away from small children. Check the tag and collar regularly, use a breakaway collar for cats, and remove the tag if it causes irritation. Always supervise your pet.
- Medical information. Information you put on a profile is for finders' awareness only and is not veterinary advice. In an emergency, call a veterinarian.
- Statistics. Shelter figures on this site come from the public sources cited next to them and may change over time.
Images, reviews & content
- Photos. Product photos may be retouched for lighting and color. Some studio and lifestyle images are edited or generated with AI tools based on our real products. Images marked "Illustrative image" or "recreation" were created to illustrate a story and do not show a specific real animal or event.
- Customer photos and videos. Pets shown in "Real owners" were shared by their owners or appear with permission. If you see your pet and want it removed, email us and we'll take it down.
- Reviews. Star ratings were collected by Loox, an independent review app, from customers of our original store, shopargus.com, in 2024–2025. We show the overall rating as recorded and do not pay for reviews.
- Donations and partners. We list organizations we have donated tags to. Listing an organization does not mean it endorses Argus.
Trivia & promotions rules
No purchase necessary. The Lost & Found Trivia is a free game of skill open to legal U.S. residents 18 or older. Players who answer all questions correctly receive a 10% discount code (TRIVIA10), limited to one per person, subject to the promo code terms above. No cash value. Void where prohibited. Sponsor: Awesome Stuff Inc., Los Angeles, California. We may end the game at any time.
Accessibility statement
We want everyone, including people with disabilities, to be able to shop at Argus. We design this site to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. That includes text alternatives for images, sufficient color contrast, keyboard navigation with visible focus, labeled forms, a "skip to content" link, captions or descriptions where needed, and a pause animations control in the footer. We test with automated tools and manual checks and fix issues as we find them.
If any part of the site is hard to use, or you need information in another format, please email us. Tell us the page and the problem, and we'll reply within 2 business days and help you complete your order by email or phone.
Get accessibility help
Awesome Stuff Inc. (Argus), Los Angeles, California, USA.
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